Frequently Asked Questions

Everything you need to know about shopping with Cozyllio

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products ethically sourced?

Yes, at Cozyllio, we prioritize quality and ethics. We partner exclusively with manufacturers who adhere to fair labor practices and sustainable production standards.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by reaching out to our live chat or support email.